Moving Into Your New Japanese Apartment: The Complete Setup and Etiquette Guide

Master your move in Japan with this essential guide. From setting up electricity and internet to the traditional etiquette of greeting neighbors, learn how to turn your empty apartment into a comfortable home quickly and smoothly.

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Before You Unpack a Single Box

The moment you unlock the door, the excitement kicks in. You want to start bringing in boxes and arranging furniture. However, pause for a moment. There is one critical task you must do before you fill the space.

The Damage Inspection Japanese landlords and management companies are very strict about the condition of the apartment when you move out. Any scratch, dent, or stain found upon your departure will likely be deducted from your security deposit (Shikikin).

Before you move your belongings in, walk through every room with your smartphone. Take photos and videos of everything.

• Check the flooring for scratches.
• Look at the wallpaper for tears or stains.
• Inspect the window screens.
• Check the bathroom mirrors and sink.

Most management companies provide a “Checklist” form. Fill this out meticulously. If you find a scratch that isn’t on the list, write it down. Submit this form within the first week (usually by mail). This is your insurance policy for when you eventually move out years later.

Turning the Lights On: Utility Setup

Unlike in some countries where the utilities are “on” when you arrive, in Japan, you usually need to activate them yourself. Ideally, you should contact the utility companies about one week before your move-in date. If you haven’t done it yet, do it immediately.

Electricity (Denki)

Since the deregulation of the electricity market in Japan, you have the freedom to choose your provider. You are not forced to use the regional monopoly (like TEPCO in Tokyo or KEPCO in Osaka).

You can choose “New Power Companies” (PPS). Many of these companies offer renewable energy plans or bundles with gas and internet services. This is a great opportunity to make a sustainable choice for your new home. By selecting a provider that focuses on green energy, you contribute to a cleaner grid.

Read more about solar energy options for residential use

To set it up, you can usually apply online. On move-in day, the breaker might be off. Locate the breaker box (usually high up near the entrance or in the kitchen) and flip the main switch to “On.”

Gas (Gasu)

This is the most time-sensitive utility. Unlike electricity and water, gas cannot be turned on without you being present. A technician must visit your apartment to open the valve and inspect your gas appliances for safety. You need to make an appointment for a specific time slot on your move-in day.

Important Note: There are two types of gas in Japan: City Gas (Toshi Gas) and Propane Gas (LP Gas). You must know which one your building uses before you buy a stove, as the equipment is different. Using a City Gas stove with LP Gas is dangerous.

Water (Suido)

Water is the easiest. The water is often already running when you arrive. You simply need to contact the local waterworks bureau (Waterworks Department) to start the billing in your name. This can often be done by mailing back a postcard found in your mailbox or applying online.

Internet (Netto)

Japan is high-tech, but internet installation can be notoriously slow. During the busy moving season (March and April), you might wait three weeks to a month for an installation date. Book this as early as possible. If you need a connection immediately for work, consider renting a pocket Wi-Fi device for the first month while you wait for the fiber optic line to be installed.

Check out energy tech and connectivity solutions

The Empty Box Reality: Essential Shopping

As mentioned earlier, Japanese apartments are “unfurnished” to the extreme. Here is a breakdown of what you likely need to buy immediately to survive your first night.

1. Ceiling Lights: Look up. Do you see a plastic rectangular or circular device on the ceiling? That is the “rosette.” You need to buy a light fixture (Ceiling Light) that clicks into this. You can buy simple LED lights at electronics stores like Yodobashi Camera or Bic Camera, or even at home centers like Nitori. They are easy to install; just push and twist until it clicks.

2. Curtains: Japanese apartments are often close to neighbors. Privacy is key. Note that Japanese windows come in many non-standard sizes. Measure the height and width of the window rail (not just the glass) before you go shopping. You will need both “Lace Curtains” (for daytime privacy) and “Drape Curtains” (for night).

3. Gas Stove (Konro): Unless you have a modern “System Kitchen” with a built-in stove, you might find an empty space on the counter. You will need to buy a gas stove unit. Remember to buy the correct type (City Gas vs. LP Gas) and the rubber hose to connect it.

Explore sustainability and energy-efficient appliances

4. Bedding (Futon): If you don’t have a bed frame yet, a simple Futon set is a great temporary (or permanent) solution. You can buy a “Futon Set” that includes the mattress, comforter, and pillow for a reasonable price at Nitori or Muji.

The Magic of Hikkoshi Aisatsu: Meeting Your Neighbors

In many Western countries, people might live in an apartment for years without knowing who lives next door. In Japan, while privacy is valued, acknowledging your neighbors when you move in is a critical social lubricant. This tradition is called Hikkoshi Aisatsu (Moving Greeting).

Why Do We Do It?

It is not about becoming best friends. It is about establishing a relationship of mutual consideration. By introducing yourself, you transform from a “stranger making noise” to “the nice person from room 201.” If you ever have an emergency, a noise complaint, or a delivery mix-up, having this established connection makes resolving issues much easier.

Who Should You Greet?

The traditional rule is “Mukou-sangen-ryo-donari” (the three houses across the street and the two on either side). However, for modern apartment living, the rule is simpler:

• The units immediately to your Left and Right.
• The unit directly Above you (because they can hear you).
• The unit directly Below you (because you might disturb them).

If you live in a small building with only 4-6 units, it is polite to greet everyone. If you have a caretaker or landlord living on-site, greet them too.

When to Go?

Ideally, you should go on the day you move in, or at the latest, within the first week. Try to go during daylight hours on a weekend, or early evening (before dinner time) on a weekday. Avoid visiting early in the morning or late at night.

What to Bring?

You should bring a small, inexpensive gift. Do not buy something expensive, as this creates a burden (Ki-wo-tsukau) for the neighbor to give something back. The budget should be between 500 yen and 1,000 yen.

Good Gift Ideas:

• Consumables: High-quality saran wrap, Ziploc bags, or laundry detergent.
• Edibles: Cookies or individually wrapped sweets (that last a long time).
• Towels: A simple, clean hand towel.

Bad Gift Ideas:

• Fresh food (spoils quickly).
• Scented items like candles (personal preference varies).
• Cash.

What to Say?

You don’t need to be fluent in Japanese. A simple phrase is enough.

The Script: “Hajimemashite. 201-gou-shitsu ni hikkoshite kimashita [Your Name] desu. Korekara osewa ni narimasu. Douzo yoroshiku onegai shimasu.”

Translation: “Nice to meet you. I am [Your Name] and I moved into room 201. I look forward to living here. Please treat me kindly.”

Hand over the gift with both hands. If they are not home, visit again later. If they are absent after 2-3 attempts, you can leave the gift in a bag on their doorknob with a short note, but face-to-face is always better.

Making It Official: The Ward Office Visit

Once the physical move is done, you must tackle the paperwork. You are legally required to register your new address within 14 days of moving.

Go to your local Ward Office (Kuyakusho) or City Hall (Shiyakusho). You will need to file a “Tennyu-todoke” (Notification of Moving In).

Bring these items:

1. Residence Card (Zairyu Card): They will write your new address on the back.
2. Passport: Just in case.
3. My Number Card: If you have one, bring it to update the digital certificate.
4. Moving Out Certificate: If you moved from another city in Japan, you need the “Tenshutsu-shomeisho” from your previous ward.

While you are there, ask for a “Juminhyo” (Residence Certificate). You will likely need this to sign up for other services, join a gym, or convert your driver’s license.

Read more about policy and finance requirements for residents

Mastering the Matrix of Japanese Trash

One of the biggest shocks for new residents is the complexity of garbage separation. Every municipality has different rules. When you visit the Ward Office, ask for the “Gomi Calendar” (Garbage Calendar). They usually have an English version.

Typical Categories:

• Burnable (Moeru Gomi): Food scraps, paper, dirty plastic.
• Non-Burnable (Moenai Gomi): Glass, ceramics, metals.
• Recyclable Plastics (Pura): Clean plastic wrappers and trays.
• PET Bottles: Labels and caps must be removed.
• Cans and Bottles: Rinsed out.
• Oversized Garbage (Sodai Gomi): Furniture, suitcases, bicycles. You must pay a fee and schedule a pickup for these.

If you mess this up, the garbage collectors will leave your bag behind with a “violation” sticker on it. It is embarrassing and causes trouble for your neighbors. Buy the correct translucent bags designated by your city (available at supermarkets and convenience stores).

Learn more about sustainability and recycling systems

Safety and Emergency Preparation

Japan is an earthquake-prone country. Your first week is the best time to set up your safety measures.

Secure Your Furniture: If you bought tall bookshelves or wardrobes, buy “tension rods” (Tsuppari-bo) to wedge between the top of the furniture and the ceiling. This prevents them from tipping over during a quake.

Check the Evacuation Area: Look at the map in your neighborhood or ask at the Ward Office. Where is your designated evacuation site (Hinan-basho)? Usually, it is a nearby school or park. Walk there once so you know the route.

Spare Keys: Japanese keys are often high-security dimple keys that are expensive to copy. Do not lose your master key. If you need a spare, ask your management company first. Making unauthorized copies can sometimes be a breach of contract.

Connectivity and Smart Living

Once the basics are settled, you can think about optimizing your living environment. If you have an electric vehicle, check if your parking spot allows for charging, or locate the nearest charging station.

Check out electric vehicles and charging infrastructure

Consider setting up a smart home system. Since many Japanese apartments have distinct rooms with doors, having smart speakers or Wi-Fi extenders can ensure you stay connected in every corner of the house.

Conclusion

Moving into a new apartment in Japan is a major project. It involves physical labor, careful shopping, and navigating cultural expectations. It is normal to feel tired and a bit confused during the first week.

However, every box you unpack and every utility you set up is a step towards building your own sanctuary. The effort you put into the “Hikkoshi Aisatsu” will pay off in the form of friendly smiles in the hallway. The time you take to sort your trash correctly shows respect for your community.

Take a deep breath. Look around your slowly filling apartment. You have done the hard work. Now, it is time to brew a cup of tea (using your newly connected gas stove and water), sit on your new futon, and enjoy the peace of your new Japanese home. Welcome to the neighborhood!